At Horse Rider Shop, we understand that when you order premium equestrian equipment, you want it delivered promptly and securely to your stable, home, or competition venue. Our global delivery service is designed with the equestrian in mind, ensuring your gear arrives when you need it, no matter where your riding journey takes you.

Please Note: We ship worldwide with the exception of some Asian countries and remote locations. If you have questions about delivery to your specific location, please contact our customer service team.

Our Delivery Process

1
Order Processing
(1-2 business days)
2
Dispatch & Shipping Notification
3
In Transit with Tracking
4
Delivery to Your Door

Shipping Options

Standard Shipping – $12.95

For riders who need their equestrian gear promptly, our standard shipping option utilizes premium carriers DHL or FedEx to ensure reliable and trackable delivery.

  • Delivery Time: 10-15 business days after dispatch
  • Carriers: DHL or FedEx
  • Features: Full tracking, insurance coverage, signature required
  • Best For: Time-sensitive orders, competition preparation, essential equipment

Free Shipping

For orders over $50, we offer complimentary shipping via EMS, making our premium equestrian products even more accessible to riders worldwide.

  • Delivery Time: 15-25 business days after dispatch
  • Carrier: EMS (Express Mail Service)
  • Features: Basic tracking, economical option
  • Minimum Order: $50
  • Best For: Non-urgent orders, larger purchases, budget-conscious riders

Important Delivery Information

As fellow equestrians, we understand the importance of having your equipment when you need it. Here’s what you should know about our delivery service:

  • Order Processing: All orders are processed within 1-2 business days from our headquarters in York, Pennsylvania. During peak seasons or sales events, processing may occasionally take slightly longer.
  • Tracking Information: Once your order ships, you’ll receive tracking information via email so you can monitor your package’s journey to your doorstep.
  • Customs & Import Duties: International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These are not included in our shipping costs.
  • Delivery Address: Please ensure your delivery address is correct at checkout. We recommend using a stable, home, or business address where someone can accept delivery during business hours.
  • Rural Deliveries: For deliveries to rural equestrian properties, please provide specific delivery instructions at checkout to assist the carrier.

Our Commitment: We partner with reputable global carriers to ensure your premium equestrian products arrive in perfect condition, ready for you and your equine partner to enjoy.

Returns & Exchanges

We stand behind the quality of every product we curate. If you need to return an item:

  • Return Window: 15 days from receipt of delivery
  • Condition: Items must be unused and in original packaging with tags attached
  • Process: Contact our customer service team at [email protected] to initiate a return

Need Assistance With Your Delivery?

Our customer service team, comprised of fellow riders who understand your equestrian needs, is here to help with any delivery questions or concerns.

Email: [email protected]

We typically respond within 24 hours during business days.

Thank you for choosing Horse Rider Shop as your trusted partner in premium equestrian excellence. We’re honored to support your riding journey with quality gear delivered right to your door.