About Horse Rider Shop

What type of products do you specialize in?
We are dedicated equestrian specialists offering premium riding equipment including bridles, bits, breastplates, body protectors, riding apparel from brands like Ariat, bandages, boots, and comprehensive care products for both rider and horse.
Who is your target customer?
We serve serious equestrians worldwide who demand quality gear for training, competition, and daily riding. Our customers value premium craftsmanship, reliable performance, and timely delivery of essential equestrian equipment.

Product Information

What brands do you carry?
We feature premium equestrian brands including Ariat clothing, Albion Bridles, and our own curated selection of high-quality riding equipment and accessories.
Are your products suitable for competition use?
Absolutely! We specialize in competition-ready equipment that meets the highest standards of quality and performance. Many of our products are designed specifically for competitive riders.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment processing to protect your financial information.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so changes may not always be possible once processing has begun.

Shipping & Delivery

Where do you ship?
We offer global delivery service worldwide, excluding some Asian countries and remote locations. If you’re unsure about delivery to your area, please contact our customer service team.
What are your shipping options and costs?
We offer two shipping options:
Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days with full tracking and insurance
Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days with basic tracking
How long does order processing take?
Orders are processed within 1-2 business days from our headquarters in York, Pennsylvania. During peak seasons, processing may occasionally take slightly longer.
Will I receive tracking information?
Yes, once your order ships, you’ll receive tracking information via email so you can monitor your package’s journey.
What about customs and import duties?
International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These are not included in our shipping costs.
Can you deliver to my stable or rural property?
Yes! We understand equestrian needs and can deliver to stables, homes, or business addresses. For rural properties, we recommend providing specific delivery instructions at checkout.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unused and in original packaging with all tags attached.
How do I initiate a return?
Contact our customer service team at [email protected] to initiate a return. We’ll guide you through the process.
Do you stand behind your product quality?
Absolutely. We carefully curate every product and stand behind its quality. If you’re not satisfied, we’re here to help make it right.
Need More Assistance?
Our customer service team, comprised of fellow riders who understand your equestrian needs, is here to help.
Email: [email protected]
We typically respond within 24 hours during business days.

Thank you for choosing Horse Rider Shop as your trusted partner in premium equestrian excellence.