Term and Conditions

Welcome to Horse Rider Shop! By accessing our website at hotsalehorsetack.com and making a purchase, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. Our Terms and Conditions outline the rules and guidelines for using our website, purchasing our premium equestrian products, and your rights and responsibilities as a valued customer.

At Horse Rider Shop, we are committed to equestrian excellence and providing high-quality gear for both rider and horse. These terms are designed to ensure a transparent, fair, and enjoyable shopping experience for all our customers.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and in a manner that does not infringe on the rights of others.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.
• Ensure that any products purchased are used in accordance with their intended purpose and safety guidelines.

3. Products and Services Description

Horse Rider Shop specializes in premium equestrian gear, including but not limited to:

• Riding Apparel: Ariat Clothing, Breeches, Riding Tights, Base Layers, and Body Protectors.
• Tack and Equipment: Albion Bridles, Bits, Bit Accessories, Spurs, Breastplates, Martingales, and Bridlework.
• Care and Accessories: Boots, Bandages, Pads, Bootbags, and Care/Cleaning products.

We strive to provide detailed product descriptions and images to help you make informed decisions. However, slight variations in color or design may occur due to screen settings or product updates.

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days from our warehouse in York, Pennsylvania. You will receive a confirmation email with tracking information once your order ships.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By providing payment information, you represent that you are authorized to use the chosen payment method.

Shipping

We ship worldwide, excluding some Asian countries and remote regions. Delivery times may vary during peak seasons or due to customs processing.

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.

5. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Our hassle-free return policy is designed with your equestrian lifestyle in mind.

Return Policy

• Returns and exchanges must be initiated within 15 days of receiving your items.
• Products must be unused, in original condition with tags attached, and in original packaging.
• Non-returnable items include:
  • Body Protectors (once removed from packaging)
  • Bits and Bit Accessories (for hygiene reasons)
  • Opened Care and Cleaning products
  • Personalized or custom-made items
  • Items marked as final sale

Refund Process

• Refunds are processed within 3-5 business days after we receive and approve your return.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.
• Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).

Exchanges

We gladly exchange items for a different size or color, subject to availability. If your preferred item is unavailable, we will process a refund instead.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us immediately at [email protected]. We will arrange a prepaid return label and expedite your replacement at no additional cost.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Horse Rider Shop and protected by international copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.

7. Limitation of Liability

Horse Rider Shop strives to provide accurate product information and a seamless shopping experience. However, we are not liable for:

• Any indirect, incidental, or consequential damages arising from the use of our products or website.
• Delivery delays due to unforeseen circumstances such as weather, customs, or carrier issues.
• Misuse of products or failure to follow safety guidelines.

Our total liability to you for any claim shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as described therein.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States, specifically the state of Pennsylvania. Any disputes shall be resolved through friendly negotiation or, if necessary, in the courts of York, Pennsylvania.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Revised” date. Continued use of our website after changes constitute your acceptance of the new terms.

11. Contact Us

We’re here to help! Our customer service team—fellow riders who understand your equestrian needs—is available to assist you.